We are committed to protecting the privacy and security of your personal data. Learn how we collect, use and protect your information with 256-bit SSL encryption and compliance with international standards.
This Privacy Policy describes how jlibet ("We", "Platform" or "Company") collects, uses, stores and protects your personal information when you use our services. By accessing or using the jlibet platform, you agree to the practices described in this policy. We take seriously our responsibility to protect your privacy and comply with all applicable data protection laws.
When you register an account at jlibet, we collect the personal information required to establish and verify your identity. This includes your full name, email address, mobile phone number, date of birth, residential address, and identity card or passport details for KYC (Know Your Customer) verification. This information is necessary to ensure you are eligible to use our services and to comply with anti-money laundering regulations and user protection.
We also collect financial information such as bank account details, e-wallet numbers or other payment method information you use to make deposits and withdrawals. All financial information is encrypted and stored securely according to the highest international payment industry security standards.
Every time you access the jlibet platform, our system automatically collects certain technical information for security, analytics and service improvement purposes. This includes your IP address, browser type and version, device operating system, pages you visit, time and date of visit, time spent on each page, and the referring URL that brought you to our site.
We also collect data on your gaming activity including the types of games you play, bet amounts, wins, losses, play duration and betting patterns. This data helps us understand user behavior, detect suspicious activity or fraud, and provide better support and personalized experiences for you.
Jlibet uses cookies, web beacons and similar tracking technologies to enhance your browsing experience, remember your preferences, maintain your login session and collect information about how you interact with our platform. Cookies are small text files stored in your browser or device.
You can control or delete cookies through your browser settings. However, blocking certain cookies may affect the functionality of our platform and some features may not work properly. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain until you delete them or until they expire).
Our primary purpose in collecting your information is to provide, maintain and improve the jlibet platform services. This includes:
We use your information to protect our platform, other users and yourself from fraud, abuse and illegal activity. This includes monitoring suspicious transactions, detecting duplicate accounts, identifying abnormal betting patterns, and complying with anti-money laundering laws. Our automated security systems analyze multiple data points to identify security threats and protect platform integrity.
With your consent, we may use your contact information to send marketing communications such as exclusive promotions, bonus offers, new game announcements, VIP updates and other related content we believe may interest you. You can opt out of marketing communications at any time by clicking the unsubscribe link in emails or contacting our customer support.
We analyze usage data to understand how users interact with our platform, which games are most popular, where users encounter difficulties and how we can improve the overall experience. This information helps us make informed decisions about new features, interface design, technical performance and customer service quality.
We work with trusted third-party service providers to help us operate our platform and provide services to you. These include:
All these service providers are bound by strict confidentiality agreements and are only permitted to use your information for the purpose of providing services to us. They may not use your information for their own purposes.
We may disclose your personal information when required by law, court order, subpoena or directions from lawful authorities. This includes disclosing information to law enforcement agencies, financial regulatory bodies, tax authorities or any other government authorities with lawful authority to request such information. We will endeavor to notify you of such requests unless we are legally prohibited from doing so.
Jlibet will not sell, rent or trade your personal information to any third party for marketing or commercial purposes. Your data is yours, and we only use it for the purposes stated in this Privacy Policy. We believe your trust is our most valuable asset, and we will never compromise that trust for commercial gain.
We implement comprehensive technical security measures to protect your personal information from unauthorized access, alteration, disclosure or destruction. All data transmitted between your browser and our servers is protected by 256-bit SSL (Secure Socket Layer) encryption, the highest encryption standard used by financial institutions and leading online services worldwide.
Your personal data is stored on secure servers with strict access controls, multi-layered protection firewalls, intrusion detection systems, and continuous 24/7 security monitoring. Our systems undergo regular security testing and audits by independent cybersecurity experts to ensure ongoing protection.
Access to your personal data within our organization is strictly limited to staff who require it to perform their duties. Every employee undergoes thorough background checks before being granted access to systems containing user information. All staff are required to sign confidentiality agreements and undergo regular data privacy training. Access logs are maintained and monitored to detect any unauthorized or suspicious access.
Jlibet supports two-factor authentication (2FA) for your account, which adds an extra layer of security beyond your password. When enabled, you will need to verify your identity with an OTP code sent to your phone number or authenticator app every time you log in from a new device or different location. We strongly encourage all members to activate this security feature.
We retain your personal information as long as your account is active or as needed to provide services to you. When you close your account, we will delete or anonymize your personal data within a reasonable time, unless we are required by law to retain it longer. For example, financial records may need to be retained for 7 years to comply with tax and anti-money laundering laws.
Your data may be stored and processed in various geographic locations depending on our operational requirements. We ensure that all data storage locations comply with data protection standards equivalent to this policy, regardless of the physical server location. Cross-border data transfers are conducted with appropriate safeguards including standard data transfer agreements and internationally recognized protection mechanisms.
As a jlibet user, you have certain rights regarding your personal data. We are committed to respecting and facilitating the exercise of these rights:
| Your Rights | Description | How to Claim |
|---|---|---|
| Right of Access | Request a copy of the personal information we hold about you | Contact our customer support |
| Right to Rectification | Correct inaccurate or incomplete personal information | Update in account settings or contact support |
| Right to Erasure | Request deletion of your personal information under certain circumstances | Submit request via customer support |
| Right to Object | Object to the processing of your data for direct marketing purposes | Unsubscribe from emails or contact support |
| Right to Portability | Request your data in a portable structured format | Contact our customer support |
| Right to Restrict Processing | Request limitations on the processing of your data under certain circumstances | Contact our customer support |
To exercise any of the above rights, please contact our customer support team via 24/7 Live Chat or our support email. We will process your request within 30 working days from the date of receipt, subject to verification of your identity.
The jlibet platform is not intended for children under 18 years of age. We do not knowingly collect personal information from anyone under 18. If we discover that we have collected information from a child without verifiable parental consent, we will take steps to delete that information immediately and close the account. If you believe we may have information from or about someone under 18, please contact us immediately.
Our platform may contain links or references to third-party websites or services not operated by us. This Privacy Policy applies only to the jlibet platform. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of every website you visit when leaving our platform.
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements or other reasons. When we make material changes, we will notify you via email or prominent notice on our platform before the changes take effect. The "Updated on" date at the top of this page will always show when this Privacy Policy was last revised. We encourage you to review this page periodically.
If you have any questions, concerns or complaints regarding this Privacy Policy or how we handle your personal information, please do not hesitate to contact us:
We commit to responding to all privacy-related inquiries within 5 business days and will make every effort to address any concerns you may have.
This Privacy Policy is effective from 1 January 2026 and replaces all previous versions. Continued use of the jlibet platform after this date is deemed as your acceptance of the terms stated in this policy. For a full review of our terms of use, please visit the Terms and Conditions.
Why Trust Us
Jlibet's layered security system ensures your information is always safe and protected.
All data transmitted between you and our servers is protected with 256-bit SSL encryption, the same standard used by major banks worldwide.
Protect your account with two-factor authentication via SMS OTP or authenticator app. An extra layer of security ensuring only you can access your account.
Your personal data is never sold, rented or shared with advertisers. Your information remains exclusively for the purpose of providing services to you.
You have full rights to access, correct, transfer or delete your personal data. Contact us anytime to exercise these rights.
Our privacy system is designed to comply with international data protection standards and applicable data protection laws.
Our security team monitors systems 24 hours a day to detect and address any security threats or unauthorized access immediately.
Your personal data is fully protected at jlibet. Register your account today and enjoy a secure, fair and trusted gaming experience with millions of Malaysian members.